SMART HOME

Has Your Ring Doorbell Gone Offline? How to Identify and Fix the Problem

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There are several things that can cause your Ring doorbell to lose connectivity. If your Ring doorbell has gone offline, we will help you get it working again.

In this article, we'll cover some common Ring doorbell connectivity issues and some easy troubleshooting steps you can try to get it back online again.

What Is a Ring Doorbell?

A Ring doorbell provides convenience, peace of mind, and (especially) security. When you open the Ring app, you'll see the Ring motto: "Our mission is to reduce crime in Neighborhoods".

Ring doorbells have a camera to monitor your front door and a speaker to communicate with anyone who rings the doorbell.; they won't know if you are home or communicating remotely through the Ring app. When they ring the doorbell, your app will notify you, and provide video footage from the doorbell camera.

You’ll see them but they’ll only be able to hear you. The camera also provides motion-sensing notifications to your app.

With a subscription, your device will store video footage which you can go back and review. The stored video footage has been useful in many cases where Ring customers have provided video footage to police, who were able to use it to identify criminals such as porch pirates.

How to Tell If There’s a Problem With Your Ring Doorbell

As with any smart home device, sometimes you'll try to access it through your app only to find that you can’t. This can be frustrating. Your Ring app will show your camera as Offline when the connection is out. With a Ring Video Doorbell Pro, a white light will travel clockwise around the doorbell button (kind of like a moon circling a planet).

This is a good way to notify you, but it may not be the smartest security approach, because it advertises to anyone outside your door that the camera may not be working. Fortunately, fixing it can be quick and easy.

What Can Cause Your Ring Device to Lose Connectivity?

Unfortunately, lots of things can cause Ring doorbell connectivity problems, including the layout of your house. Lots of rooms with lots of walls between your Ring device and your WiFi router can interfere with the WiFi signal. The material in your walls can further degrade the signal.

A WiFi signal can have trouble traveling through brick walls, for example. For these reasons, too much distance between your Ring device and your WiFi router can be a factor. Your phone, your Ring doorbell, or your WiFi router may have hardware or software configuration issues. For example, your Ring device may have lost power.

There are steps you can take to resolve these problems, and your Ring app can take it from there if you still have problems.

Troubleshooting Ring Connectivity Issues

First, check your phone. Make sure your app hasn’t lost connectivity because of something simple like your phone being in airplane mode, which disables both WiFi and cellular data. Another great first troubleshooting step (with any connectivity problem) is to reboot your WiFi router and/or cable modem. Unplug them for about 10 seconds, then plug them back in again.

Confirm that your Ring device has power. If it is hardwired into your doorbell system (instead of battery operated), you may have a doorbell circuit breaker in your breaker panel. Flipping the switch back to the On position can fix the problem.

Someone at Front Door

Also try to locate your WiFi router as close as possible to the Ring device. You want to be careful with this step, because you want your router to be centrally-located for all your smart home devices. Otherwise, in fixing your Ring issue, you could cause other devices to drop offline.

You might consider Ring’s Chime Pro to replace or augment your existing doorbell chime. Chime Pro can extend your WiFi signal and has louder-than-usual notification sounds for larger houses.

The Ring App Troubleshooting Utility

Once you’ve gone through the basic troubleshooting steps to get your Ring back online, the Ring app can take you through some additional simple, helpful ones. First, it can help you check your WiFi signal. Here's how to do that.

Image Gallery (3 Images)

  1. In your Ring app, tap the Menu icon (three lines stacked vertically) in the upper-left corner.
  2. Tap Devices.
  3. Tap your device under the Video Doorbells section.
  4. Tap the Device Health icon towards the lower-right.
  5. Scroll down until you see Test Your WiFi.
  6. Stand near your doorbell and tap START TEST.
  7. The app will take you to a website where you can clock your WiFi internet connectivity speed.
  8. Return to the Ring App and enter the speed test results.
  9. If the app determines your internet is too slow, try contacting your internet service provider for help.
  10. If the app determines your internet speed is fine, tap the GET HELP button to access Ring’s Help and Support page.

Still Having Trouble? Reset Your Connection

If all else fails, you might want to try resetting the Ring WiFi network connection. Here's how to do that.

Image Gallery (3 Images)

  1. In the upper-left corner of the app's home screen, tap the Menu icon (three lines stacked vertically).
  2. Tap Devices.
  3. Tap the Offline device.
  4. Tap the red WiFi icon in the upper left, near the device image.
  5. You should see that your device is offline and not capturing video.
  6. Tap RECONNECT THIS DEVICE.
  7. You’ll see Has your WiFi network name or password recently changed?
  8. Tap Yes, it has changed.
  9. Tap CONTINUE at the Let’s reconnect screen.

Now, you’ll need to remove the device’s outer case to access the orange reset button. You may need a 1/16 Allen wrench to remove the screw located on the case’s underside.

Remove Ring Screw

Once the screw is out, remove the case by pulling it toward you. It should slide off the internal doorbell component.

Ring case off

Then, press and release the orange button on the side

Ring Reset Button

Once that's done, follow these steps to finish resetting your connection:

  1. The doorbell should say "Ring doorbell is in setup mode".
  2. Tap THE LIGHT IS SPINNING when the light around the doorbell button is spinning.
  3. Your app will attempt to connect to your Ring device. Tap Join.
  4. The doorbell should say "Ring doorbell is connected to the ring app".
  5. Select your WiFi network name.
  6. Make sure your WiFi password is entered correctly.
  7. Tap CONTINUE.
  8. The doorbell should say "Ring doorbell is connected to the internet. Just a minute… Rome wasn’t built in a day".
  9. If all goes well, your doorbell should be reconnected to your network and the doorbell should say "Ring doorbell is ready to go".

Fixing the Problem Is Usually Easy

Ring provides a convenient, easy-to-use doorbell which can help you monitor your front door. As with any smart home product, however, things can go wrong, especially when it comes to WiFi connectivity. Fortunately it’s usually not difficult to fix most connectivity problems, or get the help you need.

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